Meet Holly, your hotel's 24/7 AI assistant.
Guests now expect instant, 24/7 answers. The hotels putting AI on the phones today will lead the next decade of hospitality, and the rest will be playing catch-up. Get on board before you're left behind.
- Works with your existing systems
- Live 24 hours a day
- A real Australian voice
- All your data stays in Australia
The hotels adopting AI now will lead. The rest will be catching up.
AI is reshaping hospitality faster than any tool before it. Move now and you set the standard in your market. Wait, and you spend the next few years closing the gap.
Guest expectations have shifted
Travellers now expect instant, 24/7 answers. A missed call or a slow reply sends them straight to the next hotel.
The shift is already moving
AI on the front desk is arriving fast across hospitality. The early movers are quietly setting the new standard.
First movers lead
Adopt now and you build a head start that compounds. Late adopters spend years catching up to it.
Waiting has a cost
Every after-hours call that goes unanswered is a booking a competitor is happy to take instead.
A connective layer for everything your hotel already runs.
Hotel Ops integrates into all of your existing systems, your PMS, CRM, phone, revenue management, SMS, payments and room access, and brings them together. No rip and replace. Just one calmer way to run the property.
One dashboard
All your systems in one place. Stop switching between tabs, logins and apps. Everything your team needs sits in a single control centre.
A 24/7 AI assistant
Holly does not just answer questions. She completes tasks for you, from taking a booking to sending a payment link, around the clock.
Your always-on receptionist.
Holly is a 24/7 AI assistant that handles phone calls, FAQs, SMS, emails, bookings, payments and room access codes, so your team is free for the guests in front of them.
Her voice is Lily, a real Australian voice actor.
The voice you hear is Lily, recorded with us in studio. Warm, professional, conversational and natural. Not the robotic, generic call-centre voice guests have learned to dread.
Lily is the voice. Holly is the receptionist.
Every call answered, the right way.
FAQs
Holly answers from your knowledge base: opening hours, parking, breakfast, wifi, directions and more. If she genuinely does not know, she says so rather than guessing.
Bookings
She searches live availability on the RMS, captures the guest's details, locks in the booking, and SMSs the payment link before the guest even hangs up.
Warm transfers
When a human is needed, Holly recognises it and forwards the call, reading you a short spoken briefing first so you know who is calling and why before you say hello.
All your current systems in one control centre.
Hotel Ops connects the tools you already rely on, so your team stops jumping between logins and starts working from a single source of truth.
Integrates with
SALTORoom access
RMSPMS / revenue
CanaryGuest experience
AdyenPayments
3CXPhone
FlexkeepingHousekeepingA team behind every property.
Hotel Ops is backed by a real support team you can call, alongside Holly working around the clock.
A measured rollout, phase by phase.
We start small, prove it at one property, then scale across the group with training and support at every step.
- 1
Phase 1
After-hours pilot
Holly goes live on your after-hours calls first, so you can see her in action with low risk.
- 2
Phase 2
24/7 at your first property
Once you are happy, Holly covers that property around the clock, day and night.
- 3
Phase 3
Expand across your properties
Roll Holly out to the rest of your properties at the pace that suits you.
- 4
Phase 4
Full 24/7 coverage
Every property, every hour, with one control centre for your team.
- 5
Ongoing
Upgrades & support
Continuous upgrades, training and support as you grow.
Don't get left behind.
Early access is limited to a first cohort of forward-thinking Australian hotels. Claim your spot and put Holly on your phones before your competitors do.
Claim your spot